My mother had an appoint at 4pm. At 11:37am the same day, Dr. Raj's office called me to ask where my mom does her labs. I provided the information which was used to call the provider, but Dr. Raj's office never sent the order for bloodwork, not that it would have been completed and received in the next four hours. I received no additional call from Dr. Raj's office. So I drove from Colleyville to Denton, picked up my mom and took her to her appointment. We arrived 20+ minutes early, completed the usual paperwork, sat there a little longer and then was called to make payment. We made payment and proceeded to wait another 10 minutes or so. My mom was finally called, about 15 minutes later only to be told that they did not have the blood results they never ordered, and cancelled the appointment while we stood there. At one point, it felt like they tried to blame us for not having the bloodwork. There was no sorry for the confusion or the least bit of regret expressed by the office.
Gerald F. | Jun 11, 2025